Refund policy

All sales are final. 

As a professional wholesale supplier of medical-grade skincare, BeautiqaLab operates a strict final-sale policy. We do not accept returns or exchanges for change of mind, incorrect product selection, or unused / partially used items. 

Exceptions — Shipping Damage & Defective Products
We stand behind the quality of every product we ship. Returns or replacements will be considered solely in the following circumstances:
1. Product damaged during shipping — Items that arrive broken, cracked, or otherwise physically damaged as a direct result of transit.
2. Manufacturer defect — Products that are defective upon arrival (e.g., leaking, contaminated, or clearly malfunctioning).
In both cases, you must contact us at hello@beautiqalab.com within 3 business days of receiving your order. Claims submitted after this window will not be accepted. 
What to Include in Your Claim
To expedite the review process, please include the following in your email:
· Your full name and order number
· A clear description of the issue
· Photographs of the damaged or defective product(s)
· Photographs of the original packaging and outer shipping box
Our team will review your claim and respond within 2–3 business days. We reserve the right to request additional information or photographs before a resolution is approved. 
Return Shipping — Customer Responsibility
If a return is authorized, the customer is responsible for the cost of return shipping unless the return is due to a BeautiqaLab error (i.e., incorrect item shipped). We strongly recommend using a trackable shipping service and retaining proof of postage. BeautiqaLab is not responsible for items lost or damaged in return transit.
Unauthorized returns (items sent back without prior written approval) will not be accepted and may be returned to the sender at their expense.
Non-Returnable Items
Item Category
Reason
Opened / used products
Hygiene and product integrity
Final-sale & promotional items
Clearly marked at time of purchase
Professional treatment kits
Sterility and safety standards
Devices & equipment
Final sale unless defective on arrival
Claims after 3 business days
Outside claim window

Refund Policy
Refund Eligibility
Refunds are issued only after a return has been received, inspected, and approved by our team. Because all sales are final, refunds outside of approved damage or defect claims are not available.
Refunds are processed to the original payment method used at checkout. Please note that your bank or card issuer may require additional time to post the credit to your account — typically 5–7 additional business days beyond our processing window.
Partial Refunds
If only a portion of an order is affected, only those specific items will be refunded or replaced. Shipping fees are non-refundable unless the entire order is cancelled prior to fulfillment or the return is a result of our error.
Cancelled Orders
Order cancellations may be requested within 2 hours of placing an order, provided the order has not yet entered fulfillment. Contact us immediately at hello@beautiqalab.com with your order number. Once an order is in fulfillment or has shipped, it cannot be cancelled and the standard final-sale policy applies.